After-Hours Care Arrangement We are committed to providing after-hours care to our registered patients, offering support during the sociable after-hours period, from 7:00 PM to 11:00 PM on weeknights. Our after-hours services may include: Telephone-based advice Home...
Non-Attendance Policy
In response to the increasing demand for appointments, missed or late cancellations reduce availability for other patients in need of care. To help us manage this, we kindly request that you notify us of any cancellations at least 2 hours in advance for GP...
Transfer of Medical Records
Medical Records Transfer to New GP Practice If you would like us to transfer your medical records to your new GP practice, please follow the steps outlined below: Complete the Request Form: You must complete and sign a Release of Information form at your new GP...
Results Policy
To obtain your medical results, you are welcome to contact our practice for an enquiry. However, please note that in order to discuss your results in detail, you will need to schedule an appointment with your doctor. Our...
Recall and Reminders Policy
At our practice, we are committed to supporting your health and well-being through proactive recalls and reminders. These notifications are designed to assist in the early detection and management of health conditions, as well as to ensure you receive appropriate and...
Billing Policy
All appointments at our practice are time-based and are privately billed, unless you meet the criteria for bulk billing outlined below. The bulk billing criteria does not apply on the weekends and the public holidays. Bulk Billing Eligibility: Children under 12 years...
COVID-19
For the safety and well-being of all our patients and staff, we kindly ask that if you are experiencing flu-like symptoms such as fever, sore throat, cough, or difficulty breathing, or if you have recently travelled overseas or have been in contact with someone...